Privacy Policy

Last Updated: September 9, 2026

1. Information We Collect

1.1 Personal Information

When you visit our Site or make a purchase, we may collect the following types of personal information:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Email address, telephone number, billing address, and shipping address.
• Financial Data: Payment card information (processed securely through Shopify Payments, Shop Pay, or PayPal). We never store raw credit card numbers on our servers.
• Transaction Data: Details about purchases, orders, returns, and exchanges.
• Profile Data: Your account username and password, purchase history, and preferences.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, click patterns, and referral URLs.
• Location Data: General geographic location (country, state, city) derived from IP address.
• Cookies and Similar Technologies: See our Cookie Policy below.

1.3 Information from Third Parties

We may receive information about you from third parties, including payment processors (Shopify Payments, PayPal), shipping carriers (FedEx, UPS, USPS), analytics providers (Google Analytics), and social media platforms.

2. How We Use Your Information

2.1 Order Fulfillment

• Process, fulfill, and ship your electric dirt bike and accessory orders.
• Send automated order confirmations and shipping tracking notifications.
• Process payments securely and prevent fraudulent transactions.
• Handle returns, exchanges, warranty claims, and refunds.
• Provide responsive customer support.

2.2 Communication

• Respond to your inquiries and provide technical assistance.
• Send administrative updates (policy revisions, terms changes).
• Send marketing communications (only with your explicit opt-in consent).
• Request verified product reviews and feedback.

2.3 Site Improvement & Security

• Analyze usage patterns and optimize website performance.
• Improve Site navigation, layout, and mobile responsiveness.
• Monitor site security, fraud prevention, and operational integrity.

2.4 Legal Compliance

• Comply with federal, California state, and local legal obligations (e.g. tax reporting).
• Enforce our Terms of Service and protect our legal rights.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information under the following legal bases:

• Contract: Processing necessary to fulfill our contract with you (order processing and fulfillment).
• Consent: Your explicit consent for specific purposes (such as promotional emails).
• Legitimate Interests: Our legitimate commercial interests (Site improvement, fraud prevention).
• Legal Obligation: Compliance with applicable laws and accounting regulations.

4. How We Share Your Information

We may share your personal information with trusted service providers necessary for store operations:

• Shopify: Our e-commerce platform provider.
• Payment Processors: Shopify Payments and PayPal for secure transaction clearing.
• Shipping Carriers: FedEx, UPS, and USPS for order delivery and signature verification.
• Analytics Providers: Google Analytics for aggregate website analytics.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal and accounting requirements (typically 7 years for tax and transaction records), and resolve disputes.

6. Your Privacy Rights

6.1 California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

• Right to Know: Request information about what personal information we collect, use, and share.
• Right to Delete: Request deletion of your personal information (subject to statutory exemptions).
• Right to Opt-Out: Opt-out of the "sale" or "sharing" of your personal information (we do not sell your data).
• Right to Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To exercise your CCPA rights, contact us at contact@bikebee.shop with "CCPA Request" in the subject line.

6.2 European & UK Residents (GDPR)

If you are located in the EEA or UK, you have the right to access, rectify, erase, restrict processing of, and request portability of your personal data. Contact us at contact@bikebee.shop.

7. Cookies and Tracking Technologies

Cookies are small data files stored on your device. We use essential cookies (necessary for cart and checkout functionality), functional cookies (remembering preferences), and analytics cookies. You can manage or disable cookies through your browser settings.

8. Data Security

We implement enterprise-grade technical and organizational safeguards including 256-bit SSL/TLS encryption and PCI-DSS Level 1 compliant payment processing. While we employ rigorous measures, no transmission over the internet is 100% secure.

9. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18.

10. Contact Us