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Refund Policy

Last Updated: September 9, 2026

Shop with Confidence

At Bike Bee, we stand behind the quality of our electric dirt bikes. If you're not completely satisfied with your purchase, we're here to help with our hassle-free return policy and 100-day warranty.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of carrier delivery. If you're not satisfied with your purchase for any reason, you can return it within 30 days for a full refund.

✅ 30 Days to Decide

Take your time to unbox and evaluate your machine at your convenience.

✅ Full Purchase Refund

Get 100% of your product price refunded upon approved warehouse inspection.

✅ Free Defective Returns

We cover 100% of return shipping costs for defective or transit-damaged items.

Eligibility for Returns

✅ Items That Can Be Returned

  • Condition: Unused, unridden, in brand-new condition with zero odometer miles.
  • Packaging: Complete in original factory packaging and protective foam.
  • Accessories: All components included (charger, 2 keys, tool kit, manual).
  • Timeframe: Return initiated within 30 calendar days of documented delivery.
  • Proof of Purchase: Valid Bike Bee order confirmation.

❌ Items That Cannot Be Returned

  • Bikes that have been ridden, assembled, or operated outdoors.
  • Products with missing original packaging or damaged crates.
  • Products damaged due to misuse, crashes, neglect, or aftermarket modifications.
  • Items returned without prior written Return Authorization (RA) from Bike Bee.
  • Gift cards or clearance/promotional items.

How to Return an Item

1

Contact Us

Email us at contact@bikebee.shop within 30 days of delivery. Include your order number, reason for return, and photos.

2

Receive Return Authorization (RA)

Our team will review your request within 24–48 hours and provide an RA number and shipping instructions.

3

Package Your Item

Securely repack the bike in its original packaging with all accessories, tools, manual, and mark your RA number clearly.

4

Ship It Back

Hand over to the designated freight carrier. Keep your receipt and tracking number.

5

Inspection & Refund

We inspect the item within 3–5 business days of warehouse receipt. Approved refunds are credited to your original payment method in 5–10 business days.

Return Shipping Costs

Free Returns

We provide free return shipping for defective or damaged items, incorrect items shipped, or manufacturing defects covered under warranty.

Customer-Paid Returns

For change-of-mind returns, the customer is responsible for freight shipping expenses (typically $150–$300 depending on location due to freight vehicle classifications).

Refunds Timeline

  • Inspection Period: 3–5 business days after warehouse arrival.
  • Processing Time: 5–10 business days after inspection approval.
  • Refund Method: Credited back to the original method of payment.

100-Day Warranty

In addition to our 30-day return policy, all Bike Bee bikes come with a 100-day warranty covering motor defects, lithium battery pack defects, motor controller failures, and main frame structural welds.

Warranty does NOT cover: Normal wear and tear (tires, brake pads, chain), damage from crashes or jumps, water submersion, or unauthorized aftermarket modifications.

Damaged or Defective Items

If your bike arrives damaged: (1) Note damage on the carrier delivery slip before signing, (2) Do NOT assemble or ride the bike, (3) Take clear photos, and (4) Email contact@bikebee.shop within 48 hours.

Cancellations

You can cancel your order free of charge within 2 hours of placement. Once shipped, standard return policies apply.

Questions?

Bike Bee Support Team

Email: contact@bikebee.shop

Response Time: Within 24 hours

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST

This Return Policy was last updated on September 9, 2026. This document is not legal advice. Consult an attorney for legal advice regarding return policies and consumer rights.